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Getting YouView
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What do I need to get YouView?
- What broadband speed do I need?
- Will I need to change my aerial?
- Things to check before you get YouView
- Does it matter who my broadband provider is?
- Can I use a portable or loft aerial?
- Can I get someone to install my box?
- Does YouView work without broadband?
- Do I need a TV Licence?
- How does the YouView Availability Checker work?
- Can I use an aerial signal booster?
- Do I need a monthly subscription?
- What if I'm in a block of flats with a shared aerial?
- Can I connect my YouView box wirelessly?
- What aerials can I use on listed buildings?
- What's a Powerline Adapter?
- Does YouView work without a digital signal?
- What's the difference between On Demand and Catch-up?
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How can I get YouView?
- Will YouView be affected by the 4G mobile phone masts in the future?
- Can I get YouView on my computer or my phone?
- How do I buy YouView?
- Will YouView be affected by the digital switchover?
- Check your digital coverage and broadband speed
- Can I get YouView in more than one room?
- Are there TVs with YouView built in?
- Can I get YouView with my satellite dish?
- Can I use YouView outside the UK?
- Will YouView work in my new home?
- Why can't I use YouView outside the UK?
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What do I need to get YouView?
- Setting up YouView
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How to use
- YouView App
- Search
- User guide
- Programme guide
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On Demand
- How can I find an On Demand programme?
- How long are On Demand programmes available for?
- Why aren’t all programmes available On Demand?
- How much does it cost to rent films, music videos and TV programmes?
- Do I use the same PIN number for each On Demand player?
- Can I download programmes to watch or listen to later?
- How do I know how much broadband data I've used?
- What happens if I exceed my broadband limit?
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Recording and reminders in MyView and YouView App
- How do I start playback of my recording from partway through?
- Why does my Eco-Mode Setting have to be ‘Low’ when connecting my mobile device
- Which mobile devices can I use the YouView app with?
- How do I avoid accidentally deleting my recordings?
- How do I record a programme or series?
- How many things can I record at once?
- Can I watch a different channel from the one I'm recording?
- Does my box record in stand-by mode?
- How do I protect my recordings?
- How do I cancel a recording?
- How do I delete my recordings?
- How do I set / cancel a reminder?
- How many programmes can I record on my box?
- How can I check how much recording space there is?
- What happens if there's no more space on my box?
- Can I book or record programmes remotely?
- Parental controls and PINs
- Accessibility settings
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Box device management
- How do I control my TV with my YouView remote control?
- How do I stop my other Humax devices responding to my YouView remote control?
- What do the icons on my front panel display mean?
- Can I turn the box off completely at night?
- Can I change how long before my box goes into stand-by?
- Where can I find YouView's Terms of Use?
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Settings and system information
- Play in High Definition
- Auto-delete Recordings
- Software Update
- Automatic Stand-by Time
- How do I change my HDMI setting?
- Number of Channels
- Network Connection Status
- Change PIN
- Change Security Question
- Audio Description
- Subtitles
- Sign Language
- Your Postcode
- Delete Recordings Confirmation
- Description Language
- Wired Connection
- Reset YouView Box
- Device Information
- Synchronise Picture & Sound
- Eco-Mode
- Re-tune Channels
- Software Versions
- RF Loop Through
- Update On Demand Players
- TV Signal Quality
- Terms of Use
- Restrict Adult On Demand Category
- Restrict Rated Programmes
- Audio language
- Audio Description Volume
- Subtitle Language
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Troubleshooting
- Help guides and videos
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Setting up your box
- I don't have any / some channels after setting up my box
- Can I change my HDMI setting?
- I can’t get the correct picture setting on my TV
- I don't have all the cables to my box
- I couldn’t connect to my broadband with the Ethernet cable
- I couldn’t connect to my broadband with Powerline adapters
- Can I choose which Live TV regional programmes I receive?
- The setup wizard hasn't started
- I stopped the setup wizard by mistake
- The set-up wizard has frozen
- The setup wizard hasn't completed
- How do I know my Powerline Adapters are working?
- How do I change which transmitter I receive TV from?
- Can I return the box if it doesn't work?
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Problems with picture
- I can’t get the correct picture setting on my TV
- Picture problems with live (broadcast) TV
- My picture / sound is breaking up
- Missing channels
- My TV screen is blank
- Picture problems with On Demand / Catch-up TV
- On Demand: Buffering Screen
- On Demand: Frozen or jittery picture
- Why can’t I see the full YouView menu?
- Why is everything on the screen bigger?
- Why is the YouView menu distorted?
- Why can't I change the output resolution on my box?
- Problems with sound
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On Demand
- None of my On Demand TV is playing properly
- Why are my On Demand programmes buffering?
- How can I improve my broadband speed?
- I'm having a problem with an On Demand programme / player
- I can't find or launch a player
- The On Demand option on the YouView menu is not responding
- Why can't I always get programmes On Demand straight after the broadcast?
- Why are some On Demand programmes not available?
- How do I make sure my broadband speed test is accurate?
- Are my Powerline Adapters working properly?
- How can I ensure I have all the latest players?
- How do I complain about a programme?
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Recordings in MyView
- Why is my recording not in the scheduled list?
- Why can't I record a programme from the backwards programme guide?
- Why are some of my recordings missing?
- My recording is pixelated / bad quality
- Why has my programme not fully recorded?
- Why are my recordings showing as failed when they haven’t broadcast yet?
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Programme guide
- Why is there no information in the programme guide?
- Why do I see 'No information Available' or 'Loading' for all channels in the backwards programme guide?
- Why can't I find programmes in the guide?
- I've lost some channels
- Why can't I get all TV channels?
- The YouView menu is not working properly
- I can't play a programme from the guide
- The guide isn't working properly
- Parental controls and PINs
- Remote control
- Error messages
- Box device management
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About YouView
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What does YouView offer?
- What is YouView?
- How much does YouView cost?
- Can I get High Definition (HD) TV?
- Can I get local programmes?
- Can I get radio stations?
- Can I use the red-button services?
- Can I get 3D programmes?
- Can I get adult programmes?
- Can I get any apps?
- How is YouView different from Freeview?
- Can I use other internet sites like Twitter, Facebook etc, via the YouView set-top box?
- Will YouView be WiFi compliant?
- What about accessibility?
- How do I contact YouView?
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Latest software
- Automatic software update September 2012
- Software update for your Talk Talk YouView Box
- Automatic Software Update October 2012
- Automatic Software Update November 2012
- Automatic Software Update December 2012
- Automatic Software Update January 2013
- Automatic software update February 2013
- Automatic software update March 2013
- YouView App update March 2013
- YouView App update April 2013
- Automatic software update April 2013
- YouView App Update May 2013
- YouView Community Forum
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What does YouView offer?