Please select the error message you received from the list below.
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YVM102
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Description
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Broadband connection lost
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Resolution
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Please check that all your cables are connected correctly and restart your box and router.
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Click
here
for full details
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YVM104
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Description
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Temporary problem with YouView service
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Resolution
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Please check that all your cables are connected correctly and restart your box.
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Click
here
for full details
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YVM105
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Description
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Problem with one of the On Demand players
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Resolution
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Try another programme on the same player and try another On Demand player to check if the problem is related to an individual player.
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Click
here
for full details
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YVM302
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Description
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Digital signal problem. Your Digital signal is weak or lost
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Resolution
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Check your cable connections, internal or external interference, restart your box, retune channels and test your aerial signal strength.
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Click
here
for full details
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YVM305
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Description
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Can't display channel / programme guide
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Resolution
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Channel retune required. YouView can't show the programme guide because there are no broadcast channels tuned. Please go to Settings > Channels > Re-tune Channels to perform a channel retune.
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Click
here
for full details
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YVM606
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Description
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HDMI connection required to watch this programme
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Resolution
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You will need to connect your YouView box to your TV using an HDMI cable. (Note: your TV will need to be HD-ready)
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Click
here
for full details
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YVM607
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Description
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Content Protection could not be enabled
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Resolution
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Restart your YouView box, TV, Internet router and Powerline adapters (if applicable), switch off the power to all the devices. Try a different HDMI cable and an alternative HDMI input in your TV.
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Click
here
for full details
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Description
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Unable to connect to your YouView box
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Resolution
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Please ensure that both your YouView box and your mobile device are connected to the internet and then generate a new Connection Code on your YouView box. To do this, navigate to Settings> Device Management>Mobile Device and Select Connect Device. Once the Connection Code is displayed on the screen enter this into the Connection Code screen in the YouView App on your mobile device (open the YouView app on your mobile device, Click Next on the YouView setup screen, select Enter Connection Code and enter the code displayed on your TV screen) and click Next.
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Click
here
for full details
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Glossary
- HDMI
HDMI (High Definition Multimedia Interface) combines video and audio into a single digital interface for use with set-top boxes, digital television (DTV) players, DVD players and other audio-visual devices.- Powerline adapter
Powerline adapters enable you to send your broadband signal along your existing electrical connections within your home.
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