Last Updated: September 2022

TERMS OF USE

The Terms and Conditions set out below together with our Privacy & Cookies Policy (which we refer to together as the “Terms of Use”) tell you: (i) how we provide and how you may use the YouView television platform, your YouView device and the software on the platform (the “YouView Service”); and (ii) about information collected from you and your device when you use the YouView Service.

Terms and Conditions: Quick Summary

You may use the YouView Service for private, non-commercial use in the UK. We may make changes to the Terms of Use and to the YouView Service and we will get your consent where necessary. Content is made available by content providers and not by YouView and as a result, third party terms may apply. You need a reliable broadband connection and you should be careful that you do not exceed any cap on use of your broadband account. YouView aims to provide a continuous, high quality service but cannot guarantee that it will always be available, uninterrupted or error free.

PART 1: TERMS AND CONDITIONS

1. ABOUT THE YOUVIEW SERVICE

1.1           The YouView Service and your YouView device provide you with a method of accessing, through the YouView user interface, programmes, films and other audiovisual or audio content, applications, information and/or services (called “Content” in these Terms of Use) on your TV.

1.2          Because of the way the YouView Service is set up:

1.2.1      your YouView device is the responsibility of the company who manufactured it;

1.2.2    we provide you with a method of accessing Content on your device via the YouView user interface;

1.2.3     all Content you receive via the YouView Service is made available to you by other people (which we call “content providers” in these Terms of Use) and not by us;

1.2.4      we are not responsible for scheduling any Content, the availability of any Content or the contents of the Content, none of which forms part of the YouView Service;

1.2.5    the Content available and features of the YouView Service may vary, be different or be unavailable depending on the YouView device you have (for example we may not be able to make certain Content available on certain devices);

1.2.6    the Content available on the YouView Service may change from time to time. It won’t be practical for us to notify you in advance of all Content changes and instead you should keep checking our website for details of what’s available; and

1.2.7    the features of the YouView service may change from time to time and the interface of the YouView service may differ depending on your internet service provider. We’ll try not to make any significant changes which are likely to be to your disadvantage without notifying you in advance.

2. ABOUT YOUVIEW AND YOU

2.1           Us and you: By agreeing to the Terms and Conditions you are entering into a legally binding agreement with us, and accept full responsibility for use by you, anyone else in your household, and any third party, of your YouView device and/or the YouView Service received through your YouView device.  In these Terms of Use, “we”, “us” or “our” refers to YouView TV Ltd, a company incorporated in England and Wales with registered number 7308805 and with its registered office address at 2nd Floor, Aldgate Tower, 2 Leman Street, London, E1 8FA, and “you” or “your” refers to you as the user of the YouView Service.

2.2           How to contact us: Our contact details can be found at our website: www.youview.com and you should contact us if you have any questions relating to the Terms and Conditions, our Privacy & Cookies Policy and/or the YouView Service. However, if you have any questions relating to the following matters, you should contact the corresponding person indicated below:

2.2.1     your YouView device – the manufacturer of your YouView device;

2.2.2     your internet connection – your internet service provider; and

2.2.3     any Content – the content provider of the relevant Content.

3. ABOUT THESE TERMS OF USE

3.1           The Terms and Conditions cover our provision of and your access to and use of the YouView Service and your YouView device.

3.2           Changes to the Terms of Use: From time to time we may make changes to the Terms of Use (whether to these Terms and Conditions and/or the Privacy & Cookies Policy), when it is necessary to do so, for example to reflect any changes to the YouView Service (see paragraph 8 below) and/or any other changes that are necessary to meet legal or regulatory requirements. We will update the Terms of Use on our website (at http://www.youview.com/terms-conditions/product/) and on your YouView device (at the Settings area). Please check from time to time to see if there have been any changes. Where it is necessary for us to do so, we will obtain your specific consent to any changes. Where it is not necessary to obtain your specific consent to any changes, your continued use of the YouView Service will be taken as consent to such changes.

3.3          Other Terms

3.3.1     New services: From time to time we may offer new services through the YouView Service. New terms may apply to these services and any changes to these Terms of Use will be dealt with as described in paragraph 3.2 above. If there is any conflict between these Terms of Use and any new terms, the new terms will prevail.

3.3.2     Terms of content providers: Because you can access, via the YouView Service, Content that is made available by content providers, the terms and the pricing (if any) which apply to the Content are determined by the content providers providing it and are beyond our control and responsibility. You must comply with any terms required by content providers when you access their Content.

3.3.3     Other third party terms: In some cases you may be provided with a YouView device (and access to the YouView Service) by a third party (such as an internet service provider) as part of your contract with that third party. Under that contract, additional terms may apply to your relationship with that third party and to your use of the YouView device (and access to certain parts of the YouView Service).

4. PRIVACY

4.1           Please read our Privacy & Cookies Policy which can be found at http://www.youview.com/privacy/product/, to find out how we may use your Personal Data.

4.2           When you access Content, the content provider who is providing that Content may have a privacy policy, which will apply to that content provider’s use of your Personal Data.

5. YOUR USE OF THE YOUVIEW SERVICE

5.1           How you may use the YouView Service: Subject to your compliance with the Terms and Conditions, you may use the YouView Service for private, non-commercial use in the UK only.

5.2           How you may not use the YouView Service: You may not use the YouView Service in any way other than as described in paragraph 5.1 above. In particular you may not:

5.2.1   make any public or commercial use of the YouView Service or any Content, for example, by charging others for accessing them;

5.2.2     modify, copy (except as permitted by law), reproduce, rebroadcast, or retransmit in any way any of the Content or the YouView Service;

5.2.3     copy or transfer any Content (except as permitted by law) or the YouView Service to another device;

5.2.4    access or use, or allow anyone else to access or use, the YouView Service for any unlawful purpose;

5.2.5     use your YouView device for any other purpose than receiving the YouView Service; and/or

5.2.6    disassemble, reverse engineer or otherwise decompile the YouView device, the YouView Service and/or any software, applications, upgrades or updates available through the YouView Service or installed on any YouView device, except that you may decompile any such software, applications upgrades or updates only to the extent permitted by law.

5.3           Breach of security: If you suspect or become aware of: any breach of the security measures on the YouView Service or your YouView device; any unauthorised use of the YouView Service; or any other breach of security regarding any transactions that you make through the YouView Service, please tell us immediately using the contact details at www.youview.com.

6. CONTENT

6.1           As stated in paragraph 1.2 above, all Content is made available to you by content providers and not by us. As a result:

6.1.1    third parties’ terms and conditions and privacy policies may apply (see paragraph 3.3 above) and we are not responsible for their terms and conditions;

6.1.2    content providers may levy a charge for access to their Content and we are not responsible for this;

6.1.3      we have no responsibility for content providers;

6.1.4      in the case of information provided by third parties, we can’t guarantee it is correct; and

6.1.5    your dealings with (including, but without limitation, participation in any promotions by) any content providers through the YouView Service are solely between you and such content provider.

6.2          You agree that we shall not be responsible or liable for any loss or damage of any kind incurred by you as a result of any dealings with content providers or other third parties via the YouView Service or as the result of their presence on the YouView Service.

7. THE YOUVIEW SERVICE AND YOUR INTERNET CONNECTION

7.1           The internet connection you’ll need: To make the most of the YouView Service and to enjoy a high quality TV experience you will need to be connected to a broadband internet line and you will need a broadband connection speed no lower than the speed recommended by us from time to time. Please check our website at www.youview.com for further details.

7.2           Your internet use: Even if your broadband connection speed meets or is above the speed we recommend, if anyone else is using your broadband connection (for example on another computer in your home) at the same time as you are using it to access certain elements of the YouView Service, this may affect your ability to make the most of and enjoy the YouView Service.

7.3          Your internet service provider and usage: The YouView Service uses your broadband connection for a variety of reasons, such as accessing certain Content and accessing software upgrades and updates (see paragraph 8.3 below). Your internet usage is subject to the terms and conditions which your internet service provider applies to your use of its services. You should be careful that you do not exceed any cap on use of your broadband connection which applies to your broadband account with your internet service provider. If you are not sure whether or not you are subject to any cap on use of your broadband connection you should check with your internet service provider.

7.4           Interruptions to your broadband internet connection: If your broadband internet connection is interrupted or unavailable you may not be able to access certain elements of the YouView Service. We are not responsible if your access to the YouView Service is interrupted or unavailable due to your broadband internet connection.

8. CHANGES TO THE YOUVIEW SERVICE

8.1          Necessary changes: We may make changes to the YouView Service:

8.1.1     as a result of legal or regulatory requirements;

8.1.2     if the change does not have a detrimental effect on the YouView Service you are currently receiving;

8.1.3     where it is necessary to do so to fix any “bugs” or errors;

8.1.4     for reasons relating to security of the YouView Service;

8.1.5     to upgrade and update the YouView Service from time to time; and/or

8.1.6     for technical and/or operational reasons.

In some circumstances such changes may have to be made quickly and we may have to change the YouView Service to a previous version whilst (for example) a bug or error is fixed. Some functionality and/or features may be lost during this time but we will try to fix and to restore all functionality and/or features as quickly as possible and we will not be liable to you for any such period of lost functionality and/or features.

8.2          Improvements to the YouView service: We are always looking for ways to improve the YouView Service, and we may make such improvements from time to time. These improvements might include, amongst other things:

8.2.1     adding new features;

8.2.2     removing any features that are not working properly;

8.2.3     changing certain technical specifications;

8.2.4   embedding digital rights management protection to enable content providers to protect their Content; and/or

8.2.5     making other changes that are necessary to improve the YouView Service.

8.3           YouView software upgrades and updates:  We will make the changes described in paragraphs 8.1 and 8.2 above through software upgrades and updates, which will be delivered to you via your broadband connection. You will not be able to decline any software upgrade or update relating to a change described in paragraphs 8.1 or 8.2.

8.4           Third party software upgrades and updates: Your YouView device contains software of third parties such as content providers and the manufacturer of your YouView device. These third parties may upgrade and update their software from time to time. We are not responsible for any such upgrades or updates.

9. INTELLECTUAL PROPERTY RIGHTS

9.1           Our rights and the rights of content providers: You may not use any of our branding or intellectual property rights without our prior permission in writing or use the branding or intellectual property rights of any content providers or their Content without their prior permission in writing. We reserve all our rights in the YouView Service and its name, logo, branding and trade marks.

9.2          Software: We will supply the YouView Service using reasonable skill and care but we make no other representations, warranties or guarantees, except as implied by statute.

9.3           Digital rights management: Your YouView device contains digital rights management security features. Some Content may also utilise digital rights management security features and/or other content-protection measures. These features and measures enable content providers to protect their Content when they make it available to you via the YouView Service. You may not remove or circumvent or try to remove or circumvent these features or measures.

10. INTERRUPTIONS TO AND SUSPENSION OF THE YOUVIEW SERVICE

10.1         Occasionally, we may have to interrupt the YouView Service or suspend or restrict your use of all or any part of the YouView Service where reasonably necessary for technical, operational, security, legal or regulatory reasons. If we do so, we will restore it as quickly as we can and we will not be liable to you for any harm you suffer as a result of such interruption, suspension or restriction.

10.2         In the event that your YouView device is identified as a device in respect of which any digital rights management system has been circumvented or is likely to be circumvented, YouView reserves the right to suspend the provision of all or part of the YouView Service to your YouView device.

11. PARENTAL CONTROLS

11.1         Content that might not be suitable for everyone: Some Content may not be suitable and/or available for everyone. This might include programmes that are not appropriate for children, or services for which payments are required.  You will be given the opportunity to turn on parental controls during the initial set up process or at any time afterwards by going to the settings area of the YouView Service. You are responsible for setting up and maintaining parental controls or any other controls that are available, and we will not be responsible for any harm, loss or damage you suffer or any other user of your YouView device suffers as a result of your failure to manage your parental control settings or if you allow or enable Content to be viewed by members of your household for whom such Content is not appropriate.

11.2        Setting up a PIN: There will be a pre-set PIN for you to use the YouView Service.  When you first use the YouView Service you can choose to keep that PIN or to change it. You are responsible for keeping your PIN secure and confidential and you must take all reasonable precautions to prevent it being used by someone else. If you know or suspect that your PIN has been compromised you should immediately change it.

11.3        Setting up an ISP PIN: Some Content may be purchased from an ISP via the YouView Service by using an ISP PIN. You will set your ISP PIN directly with your ISP and this ISP PIN is solely managed and controlled by the relevant ISP and we have no access to your ISP PIN. If you know or suspect that your PIN has been compromised you should immediately change it and notify your ISP.

12. ACCESSIBILITY

We will do our best to ensure that the YouView Service is accessible by as many people as possible, although we do not control and are not responsible for the accessibility features of the Content.

13. YOUVIEW SERVICE AND RESPONSIBILITIES

13.1         The quality of the YouView Service you receive: We aim to provide a continuous, high quality service but we cannot guarantee that the YouView Service will always be available or be uninterrupted, timely, secure or free from bugs, errors and omissions.

13.2         Other factors that determine the quality of the YouView Service that you receive: The quality and availability of the YouView Service is dependent in part on factors which are outside of our control such as:

13.2.1   your TV aerial;

13.2.2   the availability of digital TV channels in your area;

13.2.3   the quality and availability of the Content; and

13.2.4             in relation to any of the features of the YouView Service which are accessed over the internet, the quality of your broadband internet connection.

13.3         Types of loss or damage that we are not responsible for: We are not responsible for any harm, loss or damage suffered by you or anyone else which may arise from use of the YouView Service:

13.3.1   when we have complied with these Terms of Use;

13.3.2   if you have not complied with the Terms and Conditions;

13.3.3   as a result of a defect with your YouView device;

13.3.4   relating to your use or viewing of any Content;

13.3.5             which is indirect or a side effect of the main harm, loss or damage and which we and you could not have anticipated nor expected to happen when you agreed to the Terms and Conditions, for instance if you lose revenue or salary, profit, opportunity or reputation;

13.3.6             as a result of any loss of data from or damage to your YouView device or the YouView Service except where we have not used reasonable care and skill;

13.3.7    as a result of any infringement or alleged infringement of intellectual property rights by a third party; and

13.3.8   if the YouView Service is interrupted, suspended or otherwise not provided to you or if we do not comply with these Terms of Use because of events beyond our control, for example, industrial disputes, technical difficulties, failure of or delays in communications networks, acts of terrorism or power failure.

13.4        Types of loss or damage for which liability is not excluded or limited: Nothing in these Terms of Use excludes or limits:

13.4.1   our liability for death or personal injury caused by our negligence or fraud; and

13.4.2   your liability for death or personal injury caused by your negligence or fraud.

13.5        Types of loss or damage for which our liability is limited:

For any loss or damage suffered by you or anyone else which may arise solely and exclusively from use of the YouView Service and which is not covered by paragraphs 13.3 and 13.4, our liability is limited to £100 or any other amount that we agree is appropriate.

13.6         Your legal rights as a consumer: Nothing in these Terms of Use excludes or limits your legal rights as a consumer.  For further information about your legal rights you can contact your local authority, Trading Standards Institute or Citizens Advice Bureau.

14. TERMINATION

14.1         You may stop using the YouView Service at any time.

14.2         If you fail to comply with the Terms and Conditions, we may stop your access to the YouView Service or to certain elements of the YouView Service.

15. GENERAL TERMS

15.1        Save as otherwise expressly stated, the Terms and Conditions contain the entire agreement between us and you relating to the YouView Service and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between us and you relating to the YouView Service.

15.2        We can assign, sub-contract and/or otherwise transfer any or all of our rights and/or obligations under these Terms of Use to any company, firm or person.  We can only do this if it does not affect your rights under these Terms of Use. You may not assign, sub-contract and/or otherwise transfer your rights or obligations under these Terms of Use to anyone else except in accordance with our procedures.

15.3         These Terms of Use are personal to you and no third party is intended to benefit under these Terms of Use.

15.4         If you fail to comply with the Terms and Conditions and we take no action against you, we will still be entitled to enforce our rights against you in relation to that breach and to use our rights and remedies in any other situation where you breach the Terms and Conditions.

15.5         All or any part of any term of these Terms of Use that is found to be unfair or unenforceable by a court of competent jurisdiction will be treated as deleted and the remainder of the Terms of Use will continue to govern each of our respective obligations.

15.6        English is the only language in which these Terms of Use are offered.

15.7         Any disputes arising out of these Terms of Use will be governed by and interpreted in accordance with the laws of England and Wales (or the laws of Scotland or Northern Ireland if you live there). If you choose to bring proceedings in connection with these Terms of Use you must do so in the courts of England and Wales, unless you live in Scotland, in which case you can choose to bring proceedings there, or in Northern Ireland, in which case you can choose to bring proceedings there.

 

PART 2: PRIVACY & COOKIES POLICY (“Policy”)

Like any internet-connected device, we and our service and content providers collect certain information from you and your YouView device when you access the YouView Service (as defined in the product Terms of Use).  Most of the information we and our service and content providers collect is purely technical in nature and relates only to your use of the YouView Service on your YouView device.

This information does not enable us or our service and content providers to identify you as an individual (except as described at paragraph 7.6 of this Policy and unless you voluntarily provide your personal contact details to us when, for example, contacting us for technical support reasons), but does enable us to maintain, personalise and improve the YouView Service (in each case as described below).  The information that our service and content providers collect will be governed by their own privacy practices.

This Policy explains what information we collect from you and your YouView device and what we do with this information, including with whom it is shared and how it is stored.  It also explains how you can contact us if you have any questions or concerns and your rights in respect of the information we collect.

Please read this Policy carefully to understand how we handle your Personal Data (including Personal Data of others who use your YouView device). Personal Data means any information relating to an identifiable individual.

By accessing or using your YouView Service and/or using any of the services that we provide to you, you confirm that: (a) you have read and understood the entirety of this Policy; (b) where we require your consent in order to use your Personal Data, you are providing your consent as specifically set out in this Policy; and (c) you have and will draw it to the attention of other users of your YouView device (such as family members).

1. WHO WE ARE

In this Policy, “we”, “us” or “our” refers to YouView TV Ltd, a company incorporated in England and Wales with registered number 7308805 and with its registered office address at 2nd Floor, Aldgate Tower, 2 Leman Street, London, E1 8FA, UK, and “you” or “your” refers to you as the user of the YouView Service.

2. WHAT INFORMATION DO WE COLLECT AND WHY?

2.1       We and our service and content providers may collect and process any of the following information about you (some of which may be Personal Data), and we refer to this as “relevant information” throughout this Policy:

Information you give us

2.2       You may give us information about yourself through your use of your YouView device and  the YouView Service, by contacting us by phone, email or other communication methods or through a portal (which may be hosted by a third party provider) in the event you are a triallist or forum user. This includes, for example, when you provide your information to us in order to receive a service from us.

2.3       The information you give us may include:

(a)      Name;

 

(b)     Address;

 

(c)      Telephone number;

 

(d)     Email address;

 

(e)     Device Settings and Preferences (including audio settings, subtitle preferences, power saving preferences, quality preferences, parental control preferences);

 

(f)      your opinions and general feedback on the YouView Service (in particular, if you are a YouView triallist or forum user); and

 

(g)      Location data.

 

Please note that we use certain types of information (primarily that set out in paragraphs 2.3(e) and 2.3(g) above) so that we can provide services to you. If you do not provide us with such information, or ask us to delete it, you may no longer be able to access our services.

 

What other data do we collect?

 

2.4       Each time you use our services we may automatically collect technical information, including:

 

(a)      Usage data (including, but without limitation, the type of content you watch, the journey you took to reach specific content, what content was played, how you use the YouView Service such as whether you watch content live, on demand or save content to watch later);

 

(b)     Operational and error data (generated when errors occur during your use of the YouView Service);

 

(c)      Device data;

 

(d)     Device make and model;

 

(e)     Digital rights management unique device data;

 

(f)      Data regarding the internet service to which your YouView device is connected;

 

(g)      Data regarding the devices to which your YouView device is connected, such as your television make and model; and

 

(h)     Internet protocol (IP) address.

 

3. HOW WE USE YOUR DATA

 

3.1       We (or third party data processors acting on our behalf) and our service and content providers may collect, use and store the relevant information listed above for the following purposes:

Legal basis: Necessity and/or legitimate interest

(a)      Maintaining, developing and improving your experience of the YouView Service;

(b)     Improving and developing the content services offered on the YouView Service;

(c)      Providing regionalised content (for example, regional news programs or radio stations);

(d)     Providing relevant updates and upgrades to your device;

(e)     Identifying, monitoring and improving technical issues with the YouView Service;

(f)      Identifying any attempted circumvention of device security and taking action to stop such circumvention;

(g)      Protecting intellectual property rights;

(h)     Providing technical support;

(i)      Aggregated reporting and analysis;

(j)      Providing device data to internet service providers for inventory management, content optimisation, connection checking, remote customer support and account management purposes;

(k)      Providing third parties with aggregated information (which does not contain any Personal Data) for the development and/or promotion of their products or services;

(l)      Providing you with any service you have requested (for example, access to the YouView toolkit information via the www.youview.com website);

(m)    Providing you with information about YouView which you have requested (for example, our newsletters);

(n)     Personalising the advertisements displayed on your YouView Service according to particular relevant information, which may include without limitation: location data, device data and usage data (targeted advertisements – see section 4/”Personalised Content & Recommendations and Targeted Adverts” below for more information);

(o)     Confirming targeted advertisements have been shown;

(p)     Personalising the Content displayed on your YouView Service based on your usage (personalisation and recommendations – see section 4 /”Personalised Content & Recommendations and Targeted Adverts” below for more information);

(q)     Measuring effectiveness of targeted advertisements, personalisation and recommendations;

(r)      Promoting products or services to you via our communications with you or via service and content providers’ communications with you (which may include without limitation: via content displayed on the device, and via email or other direct communication).

3.2       We consider that the legal basis for using your Personal Data as set out in this Policy, in respect of the purposes listed at 3.1 above, is that such use is necessary either:

(a)      in order to provide the YouView Service to you as set out in the Terms and Conditions (which constitutes a contract for the provision of the YouView Services); or

(b)     for our legitimate interests in providing the YouView Service, in particular to provide the YouView Service in a commercially suitable way which is tailored to your use and interests.

3.3       Where use of your Personal Data may become subject to your consent in the future, this Policy shall be updated to identify that need for consent.

4. PERSONALISED CONTENT & RECOMMENDATIONS AND TARGETED ADVERTS

4.1       We have arrangements in place with our TV Partners (currently just ITV) to enable them to personalise the content and viewing recommendations in their apps and to deliver targeted adverts you see when viewing their channels on the YouView Service.

4.2       To do this we generate an ID which relates to your YouView device. We generate the ID and share it with our TV Partners based on our legitimate interest to ensure you get the most out of using the YouView Service. This ID, together with the viewing activity collected from the TV Partner channel that you watch, enables our TV Partners to create a profile of your household and to identify groups of audiences. Our TV Partners can then deliver targeted adverts on your YouView device and to personalise content and viewing recommendations in their apps. This will include programmes that may interest you and adverts for products and services that our TV Partners think you would like to hear about.

4.3       For BT customers, BT may also share the address linked to your BT broadband account to improve the accuracy of the relevant adverts. See BT’s and/or the TV Partners’ privacy policies for more information.

4.4       You can tell our TV Partners to stop providing you with targeted adverts at any time by visiting the Privacy Settings in your YouView device (if you ask for targeted adverts to be turned off, you will still see adverts but they won’t be tailored to you). You can find out more about how and why your Personal Data and viewing history is used and shared in each TV Partner’s privacy policy.

4.5       YouView is the controller for the data processing described in this Policy unless we describe that we perform a different role.  For BT customers, YouView shares the ID and associated viewing activity with our TV Partners on behalf of BT.  If you are not a BT customer, YouView is the controller and we share the ID and associated viewing activity with our TV Partners.  See BT’s and/or the TV Partners’ privacy policies for more information.

https://www.bt.com/privacy-policy/

https://www.itv.com/terms/articles/privacy

5. COOKIES AND OTHER IDENTIFIERS

5.1         We and our content and service providers may use cookies and/or other forms of locally stored data, including locally shared objects on your YouView device to store their own settings, preferences and other personalised information and/or for content protection. A cookie is a small data file, often including a unique identifier that is stored on your device. Other forms of locally stored data can be used in a similar manner.

5.2         We and our content and service providers will use cookies and locally stored data in accordance with our and their own privacy policies, so you should always read this Policy and the privacy policy of each content and service provider whose content and services you access to stay fully informed of our and their privacy practices.

5.3         We provide you with the ability to clear cookies and locally stored data stored on your YouView device, which you can do at any time via the Settings menu on your YouView device by conducting a factory reset within YouView Settings. If you delete them this may cause some services not to work correctly or as well as they might otherwise work – for example you may need to log into a service again even if you have already logged in before.

5.4       Please see the Cookies Policy on our website at http://www.youview.com/cookies/ for more information on cookies that we collect on our website.

6. HOW LONG WILL WE STORE YOUR DATA

We will use and store your Personal Data as set out in this Policy in accordance with the below:

6.1       for the YouView Service – for so long as you use the YouView Service (based on the last date you used the YouView Service) and thereafter for a period of two years;

6.2       for any support or feedback queries – for as long as it takes us to respond to your query/request and thereafter for a period of six years; and

6.3       for any newsletter you receive from YouView – for as long as you would like to continue receiving information from us.

7. DISCLOSURE OF INFORMATION

7.1       We will share your relevant information with the following categories of third parties:

(a)      content and service providers and sub-contractors, suppliers of technical and support services, internet service providers and contact centre providers;

(b)     companies that assist us in our marketing, advertising and promotional activities as well as the management of our triallist and forum platforms;

(c)      analytics providers that assist us in the improvement and optimisation of the YouView Service; and

(d)     third parties responsible for keeping your YouView device secure.

7.2       We will only share Personal Data to the extent this is necessary to enable the third providers mentioned above to provide their services to us and under a strict duty of confidence.

7.3       These third parties will be required to comply strictly with our instructions to keep your information safe in accordance with industry standards and relevant legal requirements. We will also require that they do not use your Personal Data for their own business purposes, unless you have explicitly consented to the use of your Personal Data in this way.

7.4       In addition, we will also disclose your relevant information to third parties:

(a)      where this is necessary to comply with applicable law or regulation, in response to a lawful request from a law enforcement agency or court of competent jurisdiction, or where we believe disclosure is necessary to establish, exercise or defend our legal rights or those of our content or other service providers; and

(b)     in the event that a third party acquires some or all of our assets or business, the information we hold about you and your YouView device will be transferred to that third party so that they can continue to provide the YouView Service to you.

7.5       We may disclose and use anonymised, aggregated reporting and statistics about users of the YouView Service for the purpose of internal reporting or reporting to our content and service providers or other third parties, and for our marketing and promotion purposes. None of these anonymised, aggregated reports or statistics will enable our users to be personally identified.

7.6       Finally, in certain circumstances, we may transfer some of your non-personal information to our service providers and TV Partners who may be able to combine that non-personal information with other data that they already hold.  To the extent that this becomes Personal Data, these service providers and TV Partners will only use such Personal Data for the purposes set out above in this Policy.

7.7       Save as expressly detailed above, we will never share, sell or rent any of your Personal Data to any third party without first seeking your consent.

8. INTERNATIONAL TRANSFERS

8.1       From time to time, some of our service providers may provide services to us from territories that are outside the UK or the European Economic Area (the “EEA“), such as the USA.  Territories outside the UK and EEA may not offer the same level of protection for Personal Data as the UK or members of the EEA.

8.2       However, if we provide any Personal Data about you to any such non-EEA service providers, we take appropriate measures to ensure those service providers protect your Personal Data adequately in accordance with this Policy. These measures may include entering into European Commission approved standard contractual arrangements with them.

8.3       Further details on the steps we take to protect your Personal Data, in these cases is available from us on request (please contact us as set out in section 13 /”Contact Us” below).

9. SECURITY

9.1       We use appropriate technical and organisational measures to protect both the security of information stored on your YouView device and information that we collect from you (including Personal Data) and your YouView device. Although we make every effort to protect the Personal Data which you provide to us, as with any internet-connected device, no internet transmission can ever be guaranteed 100% secure, so you should always take care whenever disclosing personal information about yourself online. Any such transmission is at your own risk and once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

9.2       Where we have given you (or where you have chosen) a password which enables you to access your online account, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

10. YOUR RIGHTS

10.1     You may contact us (as set out in section 13/”Contact Us” below) at any time, to request that we:

(a)      confirm whether or not your Personal Data is being processed;

(b)     provide you with further details about how we process your Personal Data;

(c)      provide you with a copy of any Personal Data which we hold about you;

(d)     update/correct any of your Personal Data which is out of date or incorrect;

(e)     delete any Personal Data which we are holding about you;

(f)      restrict the way that we process your Personal Data;

(g)      provide your Personal Data to a third party provider of services (data portability);

(h)     provide you with a copy of any Personal Data which we hold about you; or

(i)      consider any valid objections which you have to our use of your Personal Data.

10.2     Your request must include your name, email address and postal address, and we may request proof of your identity.  We will consider all such requests and provide our response within the time period stated by applicable law.

10.3     If you have previously given your consent to the use of your Personal Data for marketing purposes, you can choose to stop receiving marketing communications which we send to you from time to time by following the unsubscribe instructions included in such communications. Alternatively, you can opt out of such communications at any time by contacting us by email at info@youview.com.

11. CHANGES TO OUR PRIVACY & COOKIES POLICY

We may update this Policy from time to time. Any changes we make to this Policy in the future will be posted on this page and where appropriate, notified to you. Please check back frequently to see any updates or changes. By continuing to use our services after any updates, you are confirming that you have read and understood such updates.

12. MAKING A COMPLAINT

You may make a complaint to a supervisory body for data protection matters in the country in which you are based. In the UK, this would be the UK Information Commissioner’s Office (https://ico.org.uk/).  Alternatively you may seek a remedy through local courts if you believe your rights have been breached.

13. CONTACT US

            If you have any questions in relation to this Policy or how we collect, use or store your Personal Data, you can contact us by post at: 2nd Floor, Aldgate Tower, 2 Leman Street, London, E1 8FA; or by email at: info@youview.com.

Our data protection officer is Christina Pettit, who can be contacted at 2nd Floor, Aldgate Tower, 2 Leman Street, London, E1 8FA; or by email at info@youview.com.